Frequently Asked Questions About Heating & Air Conditioning

How do I choose a contractor?

It is very important that your heating and air conditioning contractor has an exceptional reputation with good references and that they make you feel comfortable when they enter your home. Make sure you choose a company that is licensed and insured and that their technicians are certified and well trained.

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Why should I purchase a Preferred Service Agreement?

Proper care of your heating and air conditioning system will prolong the life of your equipment and reduce your utility bills. All well-known manufacturers recommend routine maintenance to keep your system operating at optimum efficiency. Most manufacturers require yearly maintenance in order to cover any warranty on your equipment.

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What is the life expectancy of my equipment?

Most equipment has a life expectancy of 15 years or less. As your system gets older, its efficiency decreases considerably. You will notice repairs are required more often and it may even get noisier. You should check with your heating and air conditioning contractor for a free assessment of your current system if you have any concerns.

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How can I reduce energy costs?

  • Keep your heating and air conditioning system regularly maintained so it is running at peak efficiency.
  • Caulk and weatherstrip around windows, doors and other areas in your home where there may be air leaks.
  • Make sure your attic is properly insulated and ventilated.
  • Keep your vents clear. When vents are blocked by furniture or rugs, it prevents air from circulating properly.
  • Clean or replace air filters in your forced air system every month.
  • Lower the temperature on your water heater. Reducing the temperature to 115-120 degrees reduces power without a noticeable difference.
  • Keep fireplace dampers closed when not in use.

In the Winter

Use a programmable thermostat. By lowering the temperature in your home just a few degrees, you can save up to 3% on your heating bills. Open curtains and shades during the day. Direct sunlight lightens the load on your heating system.

In the Summer

Set your programmable thermostat at a higher temperature when you are away from home. Keep curtains and shades closed during the day to reduce the radiant heat of the sun.

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Should I have my air ducts cleaned?

Yes. Dirt, pollen, mold, mildew, pet hair and bacteria can accumulate in your air ducts. These contaminants not only make you sick and increase your utility bills, but they can reduce the lifespan of your equipment if they are not properly removed from your ductwork.

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How can I reduce allergens in my home?

A high efficiency air cleaner can eliminate pollen, mold spores, bacteria, viruses, dust particles and pet dander from the air. If not removed, these contaminants circulate throughout your home spreading disease and triggering allergic or asthmatic reactions. With a whole-home air filtration system, the air inside your house will become cleaner, making your family healthier and your home more comfortable.

Why Customers Trust Family Danz


From Start to Finish Everything Ran Smoothly

We had a new furnace installed and from start to finish everything ran smoothly. What was most impressive was that the area was left cleaner than when the installers arrived. I was also exceptionally pleased with the followup. Within a couple of days, Family Danz contacted me regarding warranty and rebate information and even assisted with some of the rebate paper work.

S.B. - Schenectady, NY

New Furnace is Like a Dream

Absolutely remarkable job; I am very happy. The new furnace is like a dream compared to what was replaced. It’s quiet and very efficient.

R.L. - Coxsackie, NY

Prompt, Detailed and Professional

This was our first experience with Family Danz. They were prompt detailed and professional in their approach to the service of our HVAC unit. After years of service with a major manufacturing corporation I recognize good customer service when I see it. My company was a leader globally for our good products but more importantly for providing excellent service. Customers appreciated that and it provided us with stable business results in good econimic time as well as bad. Keep up the good work. It will pay you dividends.

Richard Valentine

Technician Arrived Within 3 Hours

We had an out of normal business hours repair. The technician arrived within 3 hours and kept us informed of the progress of his arrival. He was professional and fixed the problem correctly the first time.

Fran Lawler

Knowledgeable, On-time, Efficient

We’re delighted with your service. Your staff were knowledgeable, on time, efficient and took time to explain all aspects of the job. They even handled arrangements with NationalGrid for a meter upgrade. Thanks again.

David Mance

Didn’t Try to Upsell Me

I recently discovered my furnace needed to be replaced when I was selling my house. Mike (sales) and Kyle (installer) were great to deal with. Mike didn’t try to upsell me and explained all options. Kyle was great and got everything installed in the window given.

Erin Pollay

Very Polite and Courteous

Doogie was very polite and courteous the experience was great highly recommend to all friends and family to ask for him.

Barbra Ann

Products Are Top Notch

I feel very comfortable with Family Danz. The products are top notch, salespeople are friendly and not pushy at all and the front office staff is very helpful. Not the least of all – Family Danz prices are the most reasonable of any other company in the area. Thank you!

A.M. - Cohoes, NY

Was There Exactly When He Promised

My heat went out on a Friday night. I called Family Danz and Caleb returned my call within minutes. He let me know what time he would arrive and was there exactly when he promised. He got my system running and let me know the problem. He allowed me to ask questions and was SUPER nice and SUPER professional! A+ for Caleb

 

Heather Chase

Family Danz Service is Top Notch!

Doogie was very professional and did a quality job servicing my A/C unit. As always Family Danz service is top notch!

Jeff Dovigh

Competitive Price and Quality Work

Great salesperson, competitive price and quality work.

N.B. - Albany, NY

Very Efficient, Personable and Courteous

We are very pleased with Family Danz! Our condo AC and Heating just had a semi annual checkup. It was done by a young fellow named Doug Haskins 3. He was very efficient, personable and courteous. This experience is in keeping with our previous dealings with Family Danz. We will continue to sing their praises.

Erin Hogan

Never Had a Bad Experience or the Feeling of Being Oversold

Nancy at the office is courteous and a big help, and Doug (tech) is a great communicator. Called them late afternoon with an A/C unit that’s struggling to keep up and they had Doug out first thing the next morning. Doug quickly identified the problem, offered some options, etc. Doug also took the time to place a call to me and talk through the diagnosis and the best way to approach the fix (as I was not the one at home during his visit). Very helpful and professional team. We’ve had a handful of different techs out at the house and have never had a bad experience or the feeling of being oversold. Recommended.

Tim Johncox

I Will Definitely Use Family Danz Again

This is my first experience with Family Danz. Called for help with excess moisture in home. The Tech, Jordon, was a true professional. He helped diagnose the problem I was experiencing and then walked me through the tune up process. Along the way, he answered the many questions I had about my system and how to properly maintain it. I will definitely use Family Danz again.

Deborah Natale

Went Above and Beyond

These guys are great! Had problem with furnace and they went above and beyond to straighten it out. Nancy was especially helpful and Todd and Dan were great too! Thank you Family Danz for making sure we have heat and can stop worrying!

Philip Baker

Very Satisfied

I was very satisfied with the entire process from initial meeting to final inspection.

M.K. - Cohoes, NY