Family Danz Heating & Air Conditioning, Inc.
404 N Pearl St
Albany, NY 12207
Hours of Operation:
Office Hours: 8am-4:30pm Mon – Fri
Emergency Service: Call 24/7, 365 days a year
Why Customers Trust Family Danz
I Will Definitely Use Family Danz Again
This is my first experience with Family Danz. Called for help with excess moisture in home. The Tech, Jordon, was a true professional. He helped diagnose the problem I was experiencing and then walked me through the tune up process. Along the way, he answered the many questions I had about my system and how to properly maintain it. I will definitely use Family Danz again.
Went Above and Beyond
These guys are great! Had problem with furnace and they went above and beyond to straighten it out. Nancy was especially helpful and Todd and Dan were great too! Thank you Family Danz for making sure we have heat and can stop worrying!
Was There Exactly When He Promised
My heat went out on a Friday night. I called Family Danz and Caleb returned my call within minutes. He let me know what time he would arrive and was there exactly when he promised. He got my system running and let me know the problem. He allowed me to ask questions and was SUPER nice and SUPER professional! A+ for Caleb
Didn’t Try to Upsell Me
I recently discovered my furnace needed to be replaced when I was selling my house. Mike (sales) and Kyle (installer) were great to deal with. Mike didn’t try to upsell me and explained all options. Kyle was great and got everything installed in the window given.
Prompt, Detailed and Professional
This was our first experience with Family Danz. They were prompt detailed and professional in their approach to the service of our HVAC unit. After years of service with a major manufacturing corporation I recognize good customer service when I see it. My company was a leader globally for our good products but more importantly for providing excellent service. Customers appreciated that and it provided us with stable business results in good econimic time as well as bad. Keep up the good work. It will pay you dividends.
Products Are Top Notch
I feel very comfortable with Family Danz. The products are top notch, salespeople are friendly and not pushy at all and the front office staff is very helpful. Not the least of all – Family Danz prices are the most reasonable of any other company in the area. Thank you!
Competitive Price and Quality Work
Great salesperson, competitive price and quality work.
New Furnace is Like a Dream
Absolutely remarkable job; I am very happy. The new furnace is like a dream compared to what was replaced. It’s quiet and very efficient.
From Start to Finish Everything Ran Smoothly
We had a new furnace installed and from start to finish everything ran smoothly. What was most impressive was that the area was left cleaner than when the installers arrived. I was also exceptionally pleased with the followup. Within a couple of days, Family Danz contacted me regarding warranty and rebate information and even assisted with some of the rebate paper work.
Technician Arrived Within 3 Hours
We had an out of normal business hours repair. The technician arrived within 3 hours and kept us informed of the progress of his arrival. He was professional and fixed the problem correctly the first time.
Never Had a Bad Experience or the Feeling of Being Oversold
Nancy at the office is courteous and a big help, and Doug (tech) is a great communicator. Called them late afternoon with an A/C unit that’s struggling to keep up and they had Doug out first thing the next morning. Doug quickly identified the problem, offered some options, etc. Doug also took the time to place a call to me and talk through the diagnosis and the best way to approach the fix (as I was not the one at home during his visit). Very helpful and professional team. We’ve had a handful of different techs out at the house and have never had a bad experience or the feeling of being oversold. Recommended.
Family Danz Service is Top Notch!
Doogie was very professional and did a quality job servicing my A/C unit. As always Family Danz service is top notch!
Very Efficient, Personable and Courteous
We are very pleased with Family Danz! Our condo AC and Heating just had a semi annual checkup. It was done by a young fellow named Doug Haskins 3. He was very efficient, personable and courteous. This experience is in keeping with our previous dealings with Family Danz. We will continue to sing their praises.
Very Polite and Courteous
Doogie was very polite and courteous the experience was great highly recommend to all friends and family to ask for him.
Knowledgeable, On-time, Efficient
We’re delighted with your service. Your staff were knowledgeable, on time, efficient and took time to explain all aspects of the job. They even handled arrangements with NationalGrid for a meter upgrade. Thanks again.
I was very satisfied with the entire process from initial meeting to final inspection.