FAQ – How We’re Handling Things During the COVID-19 Pandemic

Ensuring the health and safety of our customers and our employees remains our top priority. We continue to focus on providing essential customer services, and we want to address the most common questions that many of you have right now.

Are you providing services right now?
Yes. Heating and cooling contractors have been deemed essential by state government. If you need any services, please contact us at (518) 427-8685.

What hours and days are you working?

  • 24hr emergency service
  • 8am to 4:30pm Monday through Friday
  • Closed Saturday and Sunday

Is it safe to let your employees in my house?
The safety of our employees and our customers is definitely our highest priority, and diligence will be of paramount importance during these difficult times. We are paying close attention to updates from the CDC, the World Health Organization, and local health officials. We have also been proactively implementing internal procedures and protocols to ensure the health and well-being of our employees and customers.

  • We are following strict CDC and health department guidelines. As such, we require all service technicians to be equipped with the following personal protective equipment when entering homes or businesses:
    • Masks
    • Gloves
    • Shoe Covers
  • All service technicians are following best practices for prevention of viral transmission:
    • No personal contact, including handshakes
    • No passing of any object without it being sanitized or handled with gloves
    • We’re practicing social distancing of at least 6 feet on the job
  • If an employee is experiencing symptoms such as shortness of breath, coughing, and fever, we are mandating they stay home for 14 days, or seek medical attention consistent with CDC and WHO guidelines. Should there be concerns about any employee, please contact us at (518) 427-8685.
  • For the safety of our employees and customers, our Customer Relations team check with you beforehand to confirm that no occupants at a customer’s residence or business is experiencing any symptoms and to re-confirm we have authorization to enter and service the property.
  • We will postpone service if we encounter any situations where symptoms such as shortness of breath, coughing, and fever are present.

Do you provide air purification products and do they help?
Yes. We have access to indoor air quality products, including those that use ultraviolet light to eliminate bacteria, mold, allergens, and viruses that are currently being recirculated through the air. Follow this link for more information on how we can improve the air quality in your home.

Also, something as simple as having us replace your filter can help reduce these unwanted contaminants too. Indoor Air Quality products are affordable, they can be very quickly installed in your existing ductwork, and they’re what many of our customers are asking for right now. We’re working with manufacturers to make sure we are well stocked to meet our customers’ needs.

One other thing to consider is that allergy season is almost here. Any breathing difficulties, sneezing, or stuffiness right now right now could be a source of great worry and uncertainty for some customers, which in turn could result in an unnecessary and potentially risky trip for medical testing. Air quality products can help customers avoid these kind of difficult decisions right now, by reducing in-home contaminants. We want to help.

What else can I be doing now with my AC or heating system to prepare?
AC system failure during the hottest months could be not only inconvenient, but also potentially dangerous for some. It’s also something that’s often avoidable. If it’s been a few years since your AC had a tune up, system inspection and safety check, it may be time to consider having this done now before the hot weather arrives. Preventative maintenance can help you avoid a system breakdown by identifying problems before it’s too late. We’re available to do system inspections, and our technicians are adhering to CDC guidelines to ensure safety – both for their families and yours. You can feel confident when you allow our team into your home, and for many conventional air conditioning systems, we won’t have to enter your home at all.

What should I do if my heating or air conditioning breaks?
If your heating or cooling system isn’t working properly, let us know. We’ll give our customers priority service, especially if you’re at greater risk due to age or underlying health conditions. If you need help, we can be there, and as always, we’ll do everything possible to get your  system running again quickly.

And while we understand that nobody is focused on a replacing a system that doesn’t need  replacing right now, if your system can’t be repaired, or if you need a replacement, right now know that many of our manufacturers are offering discounts and incentives, and we can pass those savings and options along to you.

Any more questions? Please contact us
At Family Danz, we truly care about your health and well-being.

We know that times like this can be difficult, and uncertain. We want you to feel comfortable to communicate freely with us. If you’re concerned about us coming into your home, or you’re worried that you may be ill and are wondering how to get the home comfort assistance you need, call us. We can talk it through with you, and help you find the best solution. And, if you want to know more about our indoor air quality products that can help keep your air contaminant-free, please let us know. We want to help, and are ready to work with you during this time of uncertainty.

So if you have questions, please call us at (518) 427-8685, or contact us using the form below and let us know how we can assist you. We hope you and your family stay safe and healthy.

Sincerely,
Todd Danz and the team at Family Danz

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Get Smart In 2020: Five Reasons You Need A Smart Thermostat

Over the past couple of decades, technology has taken us to places we could only ever imagine. Who would have guessed most of us would be carrying around a tiny device that would work as a computer, phone and camera, all the time? Or that we’d be talking to our artificial intelligence friends, Siri and Alexa, on a daily basis? The world of home comfort has also joined the smart home bandwagon, offering smart thermostats that change the way we heat and cool our homes.

Smart thermostats like ecobee and Nest are leading the way in home comfort innovation, as well as specialized smart thermostats that work seamlessly with certain brands of equipment, such as the Bryant Evolution™ Connex™ thermostat. How can a smart thermostat benefit you and your family? Here are five ways you might not have considered.

Five Reasons to Get Smart

  1. More control over your home’s heating and cooling systems. With a smart thermostat, you can precisely control your heating and cooling systems, so that you get optimal comfort in the spaces you occupy the most. And, many smart thermostats “learn” the habits of you and your family, so temperatures can change based on activities, such as at home, away, or sleeping.
  2. Better efficiency. Because you’ll have better control over your home comfort systems, they’ll operate more efficiently. Because these systems “know” when you’re occupying a space, not home, or sleeping, they’ll automatically adjust comfort levels, which will help save energy – and money on your utility bills.
  3. Simple to use. Unlike programmable thermostats of the past, which can be a little complex to program, smart thermostats are, like the name suggests, intuitive and do most of the programming work for you. And because many are easy to access via smart phone, you’ll have access to them at your fingertips.
  4. Control from wherever, whenever. Like we said above, there’s an app for that – your smart thermostat, that is. That means you’ll be able to control your system from your smart phone, laptop or desktop computer, whether you’re home or not. You’ll also be alerted to any issues with your home comfort system, so you can take care of any problems right away, before they become larger, more expensive ones.
  5. Connectivity with other smart devices. Many smart thermostats work with your home’s other smart devices, providing you with easier, more automated living. Some smart thermostats even connect to your virtual home assistant, so you can easily ask your device to turn up the heat or air conditioning, or turn it down.

Where can I find a smart thermostat for my home?

That one’s easy! Just contact Family Danz and we will be more than happy to help you learn more about smart thermostats. What’s more, we’ll help you find the right one for your home, and install it for you too! Simply give us a call at 518.427.8685 and we’ll be happy to assist you.

Click below to download our smart thermostat infographic, and be sure to share with friends!

Get the Heating Repair You Need from Family Danz

It’s not something anyone wants to think about, but it happens to the best of us – we wake up to a chilly house, only to find our heating system has broken down. If this happens to you, you need to know you can call someone who is reliable, professional and can help with your emergency and get you the heating repair you need as quickly as possible. At Family Danz, we make it our priority to help you.

We’ve offered our heating services for more than 30 years, and we’re dedicated to getting you the quality repair you need, all while providing you with the best possible service. That’s because at Family Danz, we truly believe in treating our customers like family. We want to make sure you’re comfortable and safe, and that even inconveniences like a furnace or boiler breakdown are as worry-free as possible for you.

How can Family Danz help if I’m having a heating emergency?

When you call us, you’ll notice right away that we’re different from the rest. We really do want to help you, and your comfort is very important to us. Our technicians are factory-certified, and they will completely evaluate your heating system repair needs in order to get your home as comfortable and energy efficient as possible. They’ll arrive at your home promptly and can address any concerns you might have. They’ll bring with them the most advanced diagnostic tools and equipment, so you can trust that they’ll get to the root of the problem quickly – and have your heating system back up and running in no time.

Not to mention, if you have a service agreement with us, we’re happy to provide you with priority scheduling for your emergency. And, you’ll get a 15 percent discount on parts and labor and won’t have to pay overtime rates. A service agreement also ensures annual maintenance on your heating and air conditioning equipment – which can keep breakdowns from happening in the first place!

What’s the best way to contact Family Danz if I need help?

If you need emergency service, give us a call at 518.427.8685 or contact us online and we will be happy to help. However, your safety is of utmost importance to us, so if you notice any of the following, please leave your home immediately and contact your utility company and/or your local fire department before giving us a call:

  • Overpowering fuel odor
  • Smoke coming from equipment
  • Flames coming from equipment
  • Smoke detector sounding
  • Carbon monoxide detector sounding

Please be safe and use caution if you’re faced with equipment that isn’t working properly. Any equipment that relies on a fuel or electric source can become dangerous if it is malfunctioning.

Need a New Furnace? Consider Bryant® High Efficiency.

With the cold weather returning, many people are turning on their heating systems – and dreading the energy bills that come along with it. Older furnaces, especially those that haven’t been well-maintained over the years, definitely can be a huge energy-sucker in your home. If your furnace is more than 10 years old, it may be time to consider a replacement.

Of course, purchasing a new furnace for your home can be a hefty expense. Many people don’t consider that furnaces, just like vehicles, are complex equipment. They’re built to not only provide you and your family with comfort, but also safety. That’s why it’s so important to choose quality equipment, like Bryant, and to make sure you hire a trusted contractor to install your furnace.

Why choose high efficiency heating?

According to the Department of Energy (DOE),“upgrading to a high efficiency furnace or boiler is an effective way to save money on home heating.” They suggest that when you look for high efficiency heating equipment, check for the ENERGY STAR® label. They also advise that if you live in a cold climate area, it usually makes sense for you to invest in the highest efficiency equipment possible. Additionally, they say it’s important that you get annual maintenance for your heating system – that way, you can help ensure that it runs both effectively and efficiently for years to come.

Bryant offers high-efficiency heating systems that are both effective and save on energy.

When you choose a Bryant Evolution® model furnace, you can get up to 98 percent efficiency. That means that there is only a two-percent energy loss, and the rest goes to heating your home. Evolution offers quiet, smooth whole-home comfort. Additionally, Bryant offers their Preferred™ series, which can provide up to 96.5 percent efficiency, as well as their Legacy™ line, which offers up to 95 percent efficiency. All are built to be durable, reliable, and to provide you with the best in home comfort now and for years to come.

Family Danz can help you get the high-efficiency heating you need for your home.

Family Danz is a full-service HVAC company, and as such, we’re pleased to offer our customers a wide range of heating products and services tailored to meet your needs promptly, efficiently and courteously. If you’d like to talk to us about high-efficiency heating for your home, simply give us a call at 518.427.8685, and we will be more than happy to assist you.

Have You Scheduled Your Fall Tune-Up? 5 Reasons Why You Should.

You rely on your heating system to help you stay comfortable once the chilly weather hits. That’s why yearly maintenance on your furnace, boiler or heat pump system is so important.

With annual fall maintenance, you can keep your heating system running smoothly all winter long – and save yourself from the hassle of a breakdown. We’re sharing five reasons why you should call and schedule your fall heating maintenance appointment below.

Top 5 Reasons to Consider Maintenance for Your Home Heating System

  1. Heating maintenance helps keep your system running efficiently. A dirty system has to work much harder to operate properly. When you get annual maintenance, your system will be cleaned and its components well-oiled – making it operate more easily, and thus more efficiently.
  2. A well-maintained furnace, boiler or heat pump lasts longer. Think about it – if you never maintained your vehicle, you wouldn’t expect it to last very long. Your heating equipment is the same. It needs cleaning, maintenance, and even small repairs in order to stay in good working condition.
  3. You’ll be less likely to experience a breakdown come winter. Getting seasonal maintenance can help find small problems before they become larger ones. You’ll be able to take care of the problem before it really starts – and becomes an expensive repair or replacement.
  4. Your indoor air quality will be better. Because your system is cleaned and the filter is changed, you can expect that the air circulating through your system and throughout your home will be much cleaner and less likely to be dirty or dusty.
  5. You’ll maintain your manufacturer warranty. If you read the fine print on your manufacturer warranty for your heating equipment, you’ll likely find that preventive maintenance is required in order to keep your warranty intact. And this is important, because it can prevent you from having to pay expensive repair or replacement costs.

Getting the preventive maintenance you need is as easy as calling Family Danz.

At Family Danz, we’re always ready to help our customers’ heating systems run their most efficient best. We’re here to help you get the fall maintenance you need. Just give us a call at 518.427.8685 and we’ll schedule an appointment for you.

Fuel Up This Fall with Family Danz

You trust Family Danz to meet your home comfort needs, such as heating system installation, maintenance and repair. But did you know that we can also provide for your fuel oil needs as well? We deliver our customers only premium grade fuel oil at the lowest possible price. You can count on us for the fuel you need to keep your heating system running at top performance.

That’s because our fuel oil contains special detergents that keep your system running clean, and at its efficient best. These heating fuel additives may help reduce service calls, extend the life of your equipment, help you save money, and are less harmful to the environment. That means you can be comfortable in your home, all while feeling better about the fuel you use.

And, at Family Danz we can provide fuel commercially, too.

Do you need fuel commercially as well? In addition to delivering fuel oil, kerosene and Bioheat to homes, we’re also pleased to supply on-road and off-road diesel to farms, construction companies, excavators and many other commercial accounts. At Family Danz, we’re so confident we can provide fuel oil at the lowest available price that we publish it daily on our website.

We also offer convenient payment plans to help meet your needs.

When you choose Family Danz for your heating fuel needs, you can schedule automatic deliveries at no charge. Discounted budget and prepayment plans are available with automatic deliveries. Or, if you’d just rather call us when you need fuel oil delivery, please contact our office when you tank gauge is between half and a quarter full, in order to allow ample time for scheduling delivery. Simply reach out to us at 518.427.8685 and we’ll be happy to help.

Autumn is Coming! Time to Schedule Your Fall Maintenance.

As always, it seems like summer just flew by, and it’s once again time for back to school – and back to routine. Of course, fall means that cooler weather is on its way, too. Before you know it, you’ll probably be shutting down the air conditioning for the season and thinking about home heating again. Is your furnace ready for the cooler weather ahead? It will be, if you get it the annual maintenance it needs.

Annual maintenance is an important part of your fall routine. Just like you change the batteries in your smoke alarms and carbon monoxide detectors in the fall, getting your furnace checked out by a professional is something that should be on your fall to-do list. There are many reasons why fall maintenance is important, but unfortunately many people often neglect it. But is it really a big deal? What problems might occur if you choose to bypass furnace maintenance?

Neglecting furnace maintenance can be a costly mistake.

Sometimes, people avoid annual maintenance because they don’t think the expense is worth it, especially if their furnace is running okay. But there are a few problems that can occur when you don’t get your furnace the maintenance it needs – some that you may not have considered.

  • Your furnace can run less efficiently. Furnace components can gather dust, dirt and grime, and filters can easily clog up. Both of these factors can make your furnace work harder, and in the long run, use more energy. And that can be costly when it comes to your utility bills.
  • Minor issues can go unnoticed. As furnaces age, it becomes more likely that there are occasional small repairs that need to be made. Unfortunately, without proper maintenance these issues can go unchecked – leading to larger, more expensive repairs down the road.
  • You could void your warranty. Many times, manufacturers require that customers get annual maintenance on their home comfort systems in order to keep the warranty intact. Failure to do so could void the warranty – and end up costing you in expensive repairs or replacement down the road.
  • Your heating system might not last as long. Think about it – what if you never changed the oil in your car, or put on new tires? You probably wouldn’t expect your car to last as long as it could. The same goes for your furnace. It needs periodic tune-ups and checkups in order to work effectively, and to last for a long time.
  • You could suffer from poor indoor air quality. If your furnace is collecting gunk and your filter is dirty, it only stands to reason that all that dust and debris will end up floating around the air in your home every time the furnace runs. That can cause your home to be less clean, and is especially a problem for allergy sufferers.

The good news? You can get the fall maintenance you need by calling Family Danz.

At Family Danz, your comfort is our priority. That’s why we’re pleased to offer you the furnace maintenance you need to ensure your equipment is running effectively and efficiently. To schedule your fall maintenance appointment with us, simply give us a call at 518.427.8685, and we’ll be happy to help.

Tips for Saving Fuel & Heating Your Home More Efficiently

With cooler weather on the way, your thoughts might be turning to how you can save some money on heating your home. Most homeowners budget for heating costs, but that doesn’t mean you can’t take steps to make your home more efficient. Fortunately, there are a few things you can do to help save fuel – and save money on your utility bills.

Five Ways You Can Improve Your Home Heating Efficiency

  • Check your insulation. If your home’s insulation isn’t up to par, it can definitely affect your comfort level. Having adequate insulation is important, because it helps keep your home warmer in the winter – and cooler in the summer. It helps your home comfort system operate more effectively and efficiently, too, because it doesn’t have to work as hard to keep your home at a comfortable level.
  • Make sure doors and windows are sealed. Drafty doors and windows mean the outside air is making its way inside. It also means that your heated air is making its way outside! Seal up any gaps around your windows and door frame areas with caulk or foam sealant, and insulate windows and door jambs with weather stripping.
  • Consider spaces in your home that lack ductwork. If you regularly use a space in your home that lacks ductwork, you might find yourself turning up the heat to keep that space warm. Some people opt for a space heater to help, but a more effective, efficient solution could be a ductless unit for that space. Ductless requires no installation of additional air ducts, and can keep the space warm in the winter – and cool in the summer!
  • Think about installing a smart thermostat. There are many varieties of programmable and smart thermostats on the market today. Some even have the technology to “learn” your family’s habits, like when you leave home for the day or go to bed, and will adjust the temperature accordingly. Much more than a convenient, high-tech gadget, however; a smart thermostat can help your home become more energy efficient.
  • If your heating equipment is old, consider replacing. Advances are made in home heating systems all the time – ones that help make them more efficient and leave behind a smaller carbon footprint. If you’re due for a replacement, there are many choices available that can offer you 95 percent efficiency and higher. Your HVAC company can help you determine the best heating system for your needs, and can likely help you save money, too.

Family Danz Fuel Service can help you get the fuel you need.

When you choose Family Danz for your home fuel needs, you can count on us to provide you with the lowest possible price, guaranteed. We sell only premium grade fuel, and we will meet any price you may find that is lower. To learn more about our oil delivery services and how we can help you save, simply call us at 518.427.8685. We’ll be happy to help you stay warm all season long.

Five Reasons To Get Fall Heating Maintenance

Once autumn arrives, so does the unmistakable chill in the air. Although the days can be warm and sunny, the temperature starts to cool down – and that inevitably means that before you know it, it’ll be time to turn the heat on in your home. Did you know that one of the best things you can do for your home’s heating system is get annual fall maintenance from your HVAC professional?

Getting annual preventive maintenance for your heating system is an easy enough thing to neglect. Some people look at it as an unnecessary expense, or even an inconvenience. If your furnace is running great, you might wonder why you’d even need maintenance. After all, if it’s not broken, why fix it? Well, there are many reasons why getting annual maintenance on your heating system – even if it’s working just fine – is important.

Five Reasons You Should Call For Annual Maintenance Today

  1. Heating system maintenance can help your system last longer. When you get your fall tune-up, your HVAC technician will make sure all the components of your system are lubricated and operating smoothly. And, they’ll clean your system and change the air filter. All of these measures keep your system operating better, longer.
  2. Annual maintenance can help find small problems before they become larger ones. By having your system looked over by a professional yearly, any small issues can be addressed right away – and that can help save you from an expensive repair or replacement down the road.
  3. Fall maintenance can help your system run more efficiently. Cleaning your system and changing the air filter can make the air flow much more easily through your system. In turn, it won’t have to work so hard to heat your home – saving energy and ultimately money on your utility bills.
  4. Seasonal maintenance can help with your indoor air quality. Systems that are neglected often become dirty, and that means your furnace could circulate air that has dirt, dust, mold and pollen throughout your home. By getting proper maintenance, you can rest assured your indoor air will be fresher and cleaner.
  5. Furnace maintenance is an important step in maintaining your warranty. If you look at the fine print on your heating equipment’s warranty, you might see that getting proper preventive maintenance is necessary in order to keep your warranty intact. Without it, your warranty may be voided – and that can mean costly repairs or replacement down the road.

Fortunately, getting the fall maintenance you need is as easy as calling Family Danz.

At Family Danz, we want to help you make sure your furnace runs effectively and efficiently all season long. We’re pleased to provide our customers with the annual maintenance they need in order to keep their heating systems in shape. Just give us a call at 518.427.8685, and we will be happy to schedule your fall furnace maintenance appointment.

Family Danz Is Your Full-Service Contractor

At Family Danz, we pride ourselves on being able to help people stay comfortable, no matter what the weather outside. We’re always willing to go the extra mile for our customers, and we offer a broad range of products and services to help ensure a wide variety of needs are met. Learn more about our offerings below:

Residential Heating & Air Conditioning

Family Danz offers complete residential heating and air conditioning throughout the Capital District. Our full suite of products and services includes:

Commercial HVAC

Commercial clients can rely on Family Danz to offer comprehensive commercial HVAC solutions. From design and build services to completion, we provide a full list of services with your budget in mind. We can help with:

Heating Oil

You’ll never have to worry about running out of heating oil when you choose Family Danz. We provide oil delivery to residents and businesses alike, with plans that can help you budget for fuel expenses.

Plumbing

We offer residential plumbing services, and are fully staffed with master plumbers who are experts in the field. We provide plumbing equipment and accessories from top manufacturers, so you’re guaranteed quality.

To learn more about Family Danz and our full suite of HVAC, oil delivery and plumbing services, just give us a call at 518.427.8685 and we’ll be happy to assist you!