What Does a Better Business Bureau A+ Rating Mean for You?

A-Plus-BBB-Rating-1At Family Danz Heating & Air Conditioning, we have proudly been a Better Business Bureau (BBB) accredited business since 2011. As such, we’re required to meet the BBB accreditation standards that include: establishing trust; advertising honestly; telling the truth about products and services; being transparent; honoring promises; being responsive; safeguarding privacy; and, embodying integrity. This may seem like a high standard to follow for any business – and it is. The reason we choose to do so is because it is always our priority to serve our customers to their complete satisfaction. But we’re not only a BBB accredited company – we also have an A+ rating with them. What does that mean for you as a Family Danz customer?

According to the BBB, their ratings are representative of how they feel the business interacts with customers. Ratings are based on several factors, which include the businesses complaint history with the BBB, the type of business, the time in business, transparent business practices, honoring commitments to the BBB, licensing and ethical advertising. Taking these factors into account, the BBB rates businesses on a 100-point scale. Businesses with an A+ rating, like Family Danz, meet or exceed all ratings standards, and must earn between 97 and 100 points to achieve this rating.

For you as our customer, Family Danz’s A+ rating with the BBB means many things. First, you can trust us to always be truthful with you in the way we do business. From our commercials you see on television, to print ads, to offers on our website, you can count on us to provide you with exactly what we’ve advertised. And, when we come to your home to provide you with maintenance, repairs or installation, you should know that we’ll always be honest and up front with you – when we tell our customers we treat them like family, we take that promise very seriously.

Our rating also means that we are fully licensed and insured, and we provide customers with the best products on the market. We never will sell you equipment that does not meet our exacting standards as an HVAC contractor. We are a Bryant® Factory Authorized Dealer. That means we offer you expert performance and attention to detail, as well as reliable service and technical proficiency. The Bryant Factory Authorized Dealer symbol means we’ve met Bryant’s highest standards for superior skills, service and a promise of 100 percent satisfaction guaranteed.

You don’t have to second-guess whether choosing Family Danz is the right decision for your home and family – our A+ rating with the BBB speaks for our commitment to you. We are a dependable, reliable home comfort company, and we’re dedicated to our customers. Call us today at (518) 427-8685 to discover what it means to receive an exceptional level of service.