Satisfaction Guaranteed

Family Danz satisfaction badgeWhen you choose Family Danz for all of your home comfort needs, you’re choosing a heating and cooling company you can trust, time and time again, no matter what your needs may be. That’s because at Family Danz, we believe in treating our customers just like family – something we’ve pledged to do since opening our doors more than 30 years ago.

In fact, we’re so dedicated to the satisfaction of our customers that we’ve based our company mission statement on it. At Family Danz Heating & Air Conditioning, we pledge to be honest and helpful to all of our customers. We will always look out for your best interest and provide exceptional products and services of the highest value, to ensure expected comfort and safety. We do this in a manner that no other company can provide. We promise that you, the customer, after purchasing our products and services, will be 100 percent satisfied.

Family Danz Heating & Air Conditioning, Inc. BBB Business ReviewBecause of this level of dedication to our customers, we’re pleased to have an A+ rating with the Better Business Bureau. What’s more, at Family Danz we believe that being courteous to our customers should be a given. When you call us, our knowledgeable staff will answer any questions you may have accurately and politely, schedule appointments according to your needs and attend to emergencies promptly. And we won’t stop until you’re completely happy with our work.

But don’t just take our word for it – see what a few of our satisfied customers had to say about the service they received from Family Danz Heating & Cooling:

We at Family Danz Heating and Air Conditioning pledge to be honest and helpful to all of our customers. We will always look out for your best interest and provide exceptional products and services of the highest quality to ensure expected comfort and safety. We will do this in a manner that no other company can provide. We promise that you, the customer, after purchasing our products and/or services will be 100% satisfied.


The Technicain was polite, professional, and had a great sense of humor. I was impressed with the service provided, and felt the price was fair. I will definately use this provider again, and would heartily recommend them to my friends and family!! ~Margaret

Very punctual
Very reliable
They were professional and answered all of my questions
They completely explained the type of furnace that was going to be installed.
They went over the rebate paperwork Office staff were helpful when I had additional questions ~Maureen

I heard a thumping sound coming from my furnace the day before Christmas…I called Family Danz as they had just checked the furnace about a month before for the annual checkup. They came very promptly, especially considering it was Christmas Eve, and the technician, Sean, immediately found the problem- the “flap” had broken off (21 year old furnace) due to wear/melting of the material. He was able to saw off the melted threads so the piece could be replaced/glued on for a temporary repair. Extremely knowledgeable and knew exactly what to do. ~Donna

This company did an excellent job in my opinion and was extremely professional and delivered on time as promised. Mike Waterhouse was the first person we met who came and did the estimate. Mike was responsive and professional and spent a lot of time gathering the information needed for our estimate. In addition, Mike spent time answering follow up questions while I was making my decision. The team who actually installed did an excellent job and was mindful of our home and ensured the items were removed carefully. The job was started and completed as planned. ~Denene

Great communications with the office, technician on time as promised, very neat and efficient, answered questions well, excellent find! ~Laurie

It went great! Cindy is a pleasure to speak to on the phone and has a great deal of knowledge about the plans and makes suggestions according to our specific heating needs. ~Wilma

Thanks to Ben for fixing my furnace and restoring my heat today! He was so professional and polite; I could not have been happier – even the charge was reasonable! Thanks so much, Family Danz. ~Donna O.

Thanks Family Danz for a great service call. Your technician Sean’s vast expertise was immediately obvious as he diagnosed our system. Sean was also very articulate in explaining options to our landlord in a language we could all understand and was nothing short of an absolute pleasure to deal with. We will highly recommend your services to anyone who asks. ~Jeff D.

Great service, competitive costs, friendly service people and office staff. ~Kathy C.

Thanks, guys, for getting my heat working so fast this morning! I really appreciate it, and so do my kids. You rock! ~Pete S.


When you need a dependable, reliable home comfort company that’s dedicated to its customers, choose Family Danz. Call us today at (518) 427-8685 and discover what it means to receive an exceptional level of service.

What makes a Bryant Factory Authorized Dealer stand out from the crowd? The  expert performance and attention to detail they offer to all of their customers. From reliable service to technical proficiency, Family Danz Heating & Cooling is pleased to offer our customers the expertise that goes along with being a Bryant Factory Authorized Dealer.

As a Bryant Factory Authorized Dealer, you can also trust us to be certified by North American Technical Excellence, or NATE. This is the leading certification program for technicians in the heating, ventilation and air conditioning field, and the only test supported by the entire industry.

And, because we’re a Bryant Factory Authorized Dealer, we always repair your equipment using Factory Authorized Parts, so the best quality and efficiency of your heating or cooling system is guaranteed.

When you choose us, you’ll know that the Bryant Factory Authorized Dealer symbol means we’ve met Bryant’s highest standards for superior skills, service and a promise of 100 percent satisfaction guaranteed. Reliable products, dealers who care – Family Danz does whatever it takes to keep you and your family comfortable.