Satisfaction Guaranteed

familydanz satisfactionWhen you choose Family Danz for all of your home comfort needs, you’re choosing a heating and cooling company you can trust, time and time again, no matter what your needs may be. That’s because at Family Danz, we believe in treating our customers just like family – something we’ve pledged to do since opening our doors more than 30 years ago.

In fact, we’re so dedicated to the satisfaction of our customers that we’ve based our company mission statement on it. At Family Danz Heating & Air Conditioning, we pledge to be honest and helpful to all of our customers. We will always look out for your best interest and provide exceptional products and services of the highest value, to ensure expected comfort and safety. We do this in a manner that no other company can provide. We promise that you, the customer, after purchasing our products and services, will be 100 percent satisfied.

Family Danz Heating & Air Conditioning, Inc. BBB Business ReviewBecause of this level of dedication to our customers, we’re pleased to have an A+ rating with the Better Business Bureau. What’s more, at Family Danz we believe that being courteous to our customers should be a given. When you call us, our knowledgeable staff will answer any questions you may have accurately and politely, schedule appointments according to your needs and attend to emergencies promptly. And we won’t stop until you’re completely happy with our work.

But don’t just take our word for it – see what a few of our satisfied customers had to say about the service they received from Family Danz Heating & Cooling:

We at Family Danz Heating and Air Conditioning pledge to be honest and helpful to all of our customers. We will always look out for your best interest and provide exceptional products and services of the highest quality to ensure expected comfort and safety. We will do this in a manner that no other company can provide. We promise that you, the customer, after purchasing our products and/or services will be 100% satisfied.

Why Customers Trust Family Danz


From Start to Finish Everything Ran Smoothly

We had a new furnace installed and from start to finish everything ran smoothly. What was most impressive was that the area was left cleaner than when the installers arrived. I was also exceptionally pleased with the followup. Within a couple of days, Family Danz contacted me regarding warranty and rebate information and even assisted with some of the rebate paper work.

S.B. - Schenectady, NY

Very Satisfied

I was very satisfied with the entire process from initial meeting to final inspection.

M.K. - Cohoes, NY

Was There Exactly When He Promised

My heat went out on a Friday night. I called Family Danz and Caleb returned my call within minutes. He let me know what time he would arrive and was there exactly when he promised. He got my system running and let me know the problem. He allowed me to ask questions and was SUPER nice and SUPER professional! A+ for Caleb

 

Heather Chase

Very Efficient, Personable and Courteous

We are very pleased with Family Danz! Our condo AC and Heating just had a semi annual checkup. It was done by a young fellow named Doug Haskins 3. He was very efficient, personable and courteous. This experience is in keeping with our previous dealings with Family Danz. We will continue to sing their praises.

Erin Hogan

Went Above and Beyond

These guys are great! Had problem with furnace and they went above and beyond to straighten it out. Nancy was especially helpful and Todd and Dan were great too! Thank you Family Danz for making sure we have heat and can stop worrying!

Philip Baker

New Furnace is Like a Dream

Absolutely remarkable job; I am very happy. The new furnace is like a dream compared to what was replaced. It’s quiet and very efficient.

R.L. - Coxsackie, NY

I Will Definitely Use Family Danz Again

This is my first experience with Family Danz. Called for help with excess moisture in home. The Tech, Jordon, was a true professional. He helped diagnose the problem I was experiencing and then walked me through the tune up process. Along the way, he answered the many questions I had about my system and how to properly maintain it. I will definitely use Family Danz again.

Deborah Natale

Prompt, Detailed and Professional

This was our first experience with Family Danz. They were prompt detailed and professional in their approach to the service of our HVAC unit. After years of service with a major manufacturing corporation I recognize good customer service when I see it. My company was a leader globally for our good products but more importantly for providing excellent service. Customers appreciated that and it provided us with stable business results in good econimic time as well as bad. Keep up the good work. It will pay you dividends.

Richard Valentine

Competitive Price and Quality Work

Great salesperson, competitive price and quality work.

N.B. - Albany, NY

Very Polite and Courteous

Doogie was very polite and courteous the experience was great highly recommend to all friends and family to ask for him.

Barbra Ann

Products Are Top Notch

I feel very comfortable with Family Danz. The products are top notch, salespeople are friendly and not pushy at all and the front office staff is very helpful. Not the least of all – Family Danz prices are the most reasonable of any other company in the area. Thank you!

A.M. - Cohoes, NY

Knowledgeable, On-time, Efficient

We’re delighted with your service. Your staff were knowledgeable, on time, efficient and took time to explain all aspects of the job. They even handled arrangements with NationalGrid for a meter upgrade. Thanks again.

David Mance

Didn’t Try to Upsell Me

I recently discovered my furnace needed to be replaced when I was selling my house. Mike (sales) and Kyle (installer) were great to deal with. Mike didn’t try to upsell me and explained all options. Kyle was great and got everything installed in the window given.

Erin Pollay

Family Danz Service is Top Notch!

Doogie was very professional and did a quality job servicing my A/C unit. As always Family Danz service is top notch!

Jeff Dovigh

Never Had a Bad Experience or the Feeling of Being Oversold

Nancy at the office is courteous and a big help, and Doug (tech) is a great communicator. Called them late afternoon with an A/C unit that’s struggling to keep up and they had Doug out first thing the next morning. Doug quickly identified the problem, offered some options, etc. Doug also took the time to place a call to me and talk through the diagnosis and the best way to approach the fix (as I was not the one at home during his visit). Very helpful and professional team. We’ve had a handful of different techs out at the house and have never had a bad experience or the feeling of being oversold. Recommended.

Tim Johncox

Technician Arrived Within 3 Hours

We had an out of normal business hours repair. The technician arrived within 3 hours and kept us informed of the progress of his arrival. He was professional and fixed the problem correctly the first time.

Fran Lawler

The Technicain was polite, professional, and had a great sense of humor. I was impressed with the service provided, and felt the price was fair. I will definately use this provider again, and would heartily recommend them to my friends and family!! ~Margaret

Very punctual
Very reliable
They were professional and answered all of my questions
They completely explained the type of furnace that was going to be installed.
They went over the rebate paperwork Office staff were helpful when I had additional questions ~Maureen

I heard a thumping sound coming from my furnace the day before Christmas…I called Family Danz as they had just checked the furnace about a month before for the annual checkup. They came very promptly, especially considering it was Christmas Eve, and the technician, Sean, immediately found the problem- the “flap” had broken off (21 year old furnace) due to wear/melting of the material. He was able to saw off the melted threads so the piece could be replaced/glued on for a temporary repair. Extremely knowledgeable and knew exactly what to do. ~Donna

This company did an excellent job in my opinion and was extremely professional and delivered on time as promised. Mike Waterhouse was the first person we met who came and did the estimate. Mike was responsive and professional and spent a lot of time gathering the information needed for our estimate. In addition, Mike spent time answering follow up questions while I was making my decision. The team who actually installed did an excellent job and was mindful of our home and ensured the items were removed carefully. The job was started and completed as planned. ~Denene

Great communications with the office, technician on time as promised, very neat and efficient, answered questions well, excellent find! ~Laurie

It went great! Cindy is a pleasure to speak to on the phone and has a great deal of knowledge about the plans and makes suggestions according to our specific heating needs. ~Wilma

Thanks to Ben for fixing my furnace and restoring my heat today! He was so professional and polite; I could not have been happier – even the charge was reasonable! Thanks so much, Family Danz. ~Donna O.

Thanks Family Danz for a great service call. Your technician Sean’s vast expertise was immediately obvious as he diagnosed our system. Sean was also very articulate in explaining options to our landlord in a language we could all understand and was nothing short of an absolute pleasure to deal with. We will highly recommend your services to anyone who asks. ~Jeff D.

Great service, competitive costs, friendly service people and office staff. ~Kathy C.

Thanks, guys, for getting my heat working so fast this morning! I really appreciate it, and so do my kids. You rock! ~Pete S.

When you need a dependable, reliable home comfort company that’s dedicated to its customers, choose Family Danz. Call us today atand discover what it means to receive an exceptional level of service.


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What makes a Bryant Factory Authorized Dealer stand out from the crowd? The  expert performance and attention to detail they offer to all of their customers. From reliable service to technical proficiency, Family Danz Heating & Cooling is pleased to offer our customers the expertise that goes along with being a Bryant Factory Authorized Dealer.

As a Bryant Factory Authorized Dealer, you can also trust us to be certified by North American Technical Excellence, or NATE. This is the leading certification program for technicians in the heating, ventilation and air conditioning field, and the only test supported by the entire industry.

And, because we’re a Bryant Factory Authorized Dealer, we always repair your equipment using Factory Authorized Parts, so the best quality and efficiency of your heating or cooling system is guaranteed.

When you choose us, you’ll know that the Bryant Factory Authorized Dealer symbol means we’ve met Bryant’s highest standards for superior skills, service and a promise of 100 percent satisfaction guaranteed. Reliable products, dealers who care – Family Danz does whatever it takes to keep you and your family comfortable.