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We value your feedback. Please leave a review for Family Danz at Google, Facebook, Angie’s List and Houzz. We strive for five-star service. If we have delivered anything short of that, please contact us directly at (518) 427-8685 or contact us through the website so that we may address your concern.
“Once again, Family Danz has come to our rescue with your wonderful service. From our excellent Mitsubishi heating and air conditioning unit, the installation of a new heating burner system and now an emergency plumbing repair service, Family Danz and dedicated employees have once again relieved our stress of where to go to get the best help needed for our home emergencies.
Steven Ditschler and Matt Trainor of your plumbing division recently came to our aid in repairing a broken pipe in our cellar which was draining out water. Steven reassured us he would have it under control in no time and proceeded to expertly repair it in a very short time. While repairing the pipe he discovered the plumbing under our kitchen sink had badly disintegrated and was ready to burst at any moment. Along with Steven, Matt Trainor assisted him in repairing the needed plumbing while explaining to us with a courteous and professional manner what had caused us a stressful problem and saving us from a disaster in the making.
We wish to thank you and your dedicated and caring employees like Steven and Matt, for always responding to us with your excellent services and for letting us experience first hand your true statement, ‘We treat our customers like family.'”
Bill and Judy Hollister, Valatie NY
“Having recently purchased a new Bryant furnace and air conditioner through your company, I would like you to know that I thought your sales representative, Mike Waterhouse, was most knowledgeable and helped me determine what systems would best work in my home. I did considerable research on systems to be considered and called Mike with several questions before I signed your purchase agreement. Mike returned my calls promptly with answers and things he needed to check further into he got back to me in a timely manner. I think he’s a great asset to your company!
During the new furnace installation, a knob regulating the summer/winter setting on my original Lenox humidifier was broken and Mike looked into that for me also. It was determined that the replacement part was not available and a new humidifier would be installed at no charge. Adam Stewart came to install an Aprilaire humidifier and discovered the knob from the Aprilaire would work on my humidifier, so I feel it was a win-win situation all around.
Thank you for sending Mike and Adam to represent your firm!”
“This was our first experience with Family Danz. They were prompt detailed and professional in their approach to the service of our HVAC unit. After years of service with a major manufacturing corporation I recognize good customer service when I see it. My company was a leader globally for our good products but more importantly for providing excellent service. Customers appreciated that and it provided us with stable business results in good econimic time as well as bad. Keep up the good work. It will pay you dividends.”
“Doogie was very professional and did a quality job servicing my A/C unit. As always Family Danz service is top notch!”
“These guys are great! Had problem with furnace and they went above and beyond to straighten it out. Nancy was especially helpful and Todd and Dan were great too! Thank you Family Danz for making sure we have heat and can stop worrying!”
“Doogie was very polite and courteous the experience was great highly recommend to all friends and family to ask for him.”
“This is my first experience with Family Danz. Called for help with excess mositure in home. The Tech, Jordon, was a true professional. He helped diagnose the problem I was experiencing and then walked me through the tune up process. Along the way, he answered the many questions I had about my system and how to properly maintain it. I will definitely use Family Danz again.”
“I recently discovered my furnace needed to be replaced when I was selling my house. Mike (sales) and Kyle (installer) were great to deal with. Mike didn’t try to upsell me and explained all options. Kyle was great and got everything installed in the window given.”
“Nancy at the office is courteous and a big help, and Doug (tech) is a great communicator. Called them late afternoon with an A/C unit that’s struggling to keep up and they had Doug out first thing the next morning. Doug quickly identified the problem, offered some options, etc. Doug also took the time to place a call to me and talk through the diagnosis and the best way to approach the fix (as I was not the one at home during his visit). Very helpful and professional team. We’ve had a handful of different techs out at the house and have never had a bad experience or the feeling of being oversold. Recommended.”
“We had an out of normal business hours repair. The technician arrived within 3 hours and kept us informed of the progress of his arrival. He was professional and fixed the problem correctly the first time.”
“My heat went out on a Friday night. I called Family Danz and Caleb returned my call within minutes. He let me know what time he would arrive and was there exactly when he promised. He got my system running and let me know the problem. He allowed me to ask questions and was SUPER nice and SUPER professional! A+ for Caleb”
“We are very pleased with Family Danz! Our condo AC and Heating just had a semi annual checkup . It was done by a young fellow named Doug Haskins 3. He was very efficient, personable and courteous. This experience is in keeping with our previous dealings with Family Danz. We will continue to sing their praises.”
“We’re delighted with your service. Your staff were knowledgeable, on time, efficient and took time to explain all aspects of the job. They even handled arrangements with NationalGrid for a meter upgrade. Thanks again.”
“I am very happy with them. The people we dealt with were excellent. This was my first time using this company, and would recommend.”
“Called on Friday morning and made an appointment for Monday afternoon, which was the earliest available opening they had. Jim came out, took a look at the leak and informed me that this is actually not unusual to have. It’s not a sign of anything wrong and advised me how to handle it. Since my furnace was overdue for a cleaning, he suggested rather than pay $99 for him just to come out and look at the furnace, I could pay $115 plus tax for a cleaning that was needed. I appreciated the suggestion and took him up on it. He did a thorough cleaning and educated me on some things I should know was a homeowner as it comes to my furnace. He was efficient, professional and honest. Everything I could’ve wanted.”
“Everything was just professional and quick and easy when your working full time and have someone coming and do this, it was pretty seamless.”
Via To Your Success
“I feel very comfortable with Family Danz. The products are top notch, salespeople are friendly and not pushy at all and the front office staff is very helpful. Not the least of all – Family Danz prices are the most reasonable of any other company in the area. Thank you!”
A.M., Cohoes, NY
“We had a new furnace installed and from start to finish everything ran smoothly. What was most impressive was that the area was left cleaner than when the installers arrived. I was also exceptionally pleased with the followup. Within a couple of days, Family Danz contacted me regarding warranty and rebate information and even assisted with some of the rebate paper work.”
S.B. Schenectady, NY
“I was very satisfied with the entire process from initial meeting to final inspection.”
M.K. Cohoes, NY
“Great salesperson, competitive price and quality work.”
N.B. Albany, NY
“Absolutely remarkable job; I am very happy. The new furnace is like a dream compared to what was replaced. It’s quiet and very efficient.”
R.L. Coxsackie, NY
“We had Family Danz come to our home to check on our air conditioning that wasn’t working quite as we’ll as we would have liked. They quickly responded and got our system working properly. The guys are very professional and efficient. They even offer a VIP club. Which we joined without hesitation.”